Privacy Policy
Protecting your privacy is important to us. This Privacy Policy explains how K&E Partners collects, uses, stores and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
K&E Partners (company number 17387608) is the data controller for all personal data collected through this website and related services.
Registered office: K&E Partners, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
K&E Partners is registered with the Information Commissioner’s Office (ICO) under the Data Protection Act 2018, registration number ZC275723.
K&E Partners is not authorised or regulated by the Financial Conduct Authority. We are an introduction service and do not give financial advice.
This policy should be read alongside our Terms of Service, Cookie Policy and any other documents referenced on this website.
1. Information we may collect
- Information you provide through website forms (e.g. name, telephone number, postcode, age range, property value and quiz answers)
- Health information, only if you choose to give it and give your explicit consent
- Records of correspondence when you contact us
- Technical data such as IP address, browser type, device type, time zone and usage data
- Details of your visits to our website (traffic data, weblogs, referral sources)
- Information used to help verify your identity
We do not knowingly collect data from anyone under the age of 18.
2. Lawful basis for processing
Under UK GDPR, we rely on the following lawful bases to process your data:
- Consent – where you have given clear permission (e.g. to be contacted by an adviser, or to share health information)
- Legitimate interests – to operate and improve our website, process enquiries and run our business
- Contractual necessity – where processing is required to deliver the service you requested
- Legal obligation – where we are required to comply with legal or regulatory requirements
You can withdraw your consent at any time (see Section 7, Your rights).
3. How we use your information
- Pass your enquiry to one FCA-authorised equity release adviser from our adviser panel
- Contact you by telephone, SMS or email about your enquiry
- Provide customer support and respond to questions or complaints
- Improve our services, systems and website performance
- Maintain internal records and carry out quality monitoring
You can opt out of contact at any time by emailing info@kandepartners.co.uk.
4. How we store and protect your data
- Secure servers and encryption where appropriate
- Restricted access to authorised staff and trusted partners only
- Regular security reviews and internal controls
While we take all reasonable steps to protect your data, no online transmission is completely secure. We retain your data only for as long as necessary for the purposes it was collected, including legal, regulatory and legitimate business requirements.
5. Sharing your information
We may share your personal data with:
- One FCA-authorised equity release adviser firm, to progress your enquiry
- Technology and service providers who support our systems (e.g. CRM platforms, hosting providers)
- Professional advisers (legal, compliance, accounting)
- Regulators or law enforcement where required by law
All third parties are required to handle your data securely and in accordance with data protection law. We do not sell your personal data.
6. International data transfers
We do not routinely transfer your data outside the UK or European Economic Area. If data is transferred internationally (for example, where a technology supplier is based overseas), we ensure appropriate safeguards are in place, such as standard contractual clauses or equivalent protections.
7. Your rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data (in certain circumstances)
- Object to processing based on legitimate interests
- Restrict how we use your data in certain circumstances
- Request data portability
- Withdraw consent at any time where processing is based on consent
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): ico.org.uk.
8. Credit reference and fraud prevention checks
Where your enquiry progresses to an adviser or lender, they may carry out checks with credit reference agencies or fraud prevention agencies to verify your identity, assess eligibility and prevent fraud. This is carried out by the adviser or lender under their own privacy policies.
9. Cookies and website tracking
Our website uses cookies and similar technologies to improve website functionality, analyse usage and performance, and understand how visitors use our site. Cookies do not store sensitive personal information. You can manage or disable cookies through your browser settings.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page and take effect immediately upon publication. We recommend checking this page periodically.
Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Data Protection Team
K&E Partners
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: info@kandepartners.co.uk