Terms of Service
Thank you for visiting our website.
These Terms of Service explain who we are and the conditions that apply when you use our website and services. By using this website, you agree to these Terms. Please read them carefully.
Information about us
This website is operated by K&E Partners, a company registered in England and Wales.
Company number: 17387608
Registered office: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
K&E Partners is registered with the Information Commissioner’s Office (ICO), registration number ZC275723.
K&E Partners is not authorised or regulated by the Financial Conduct Authority (FCA). We are a marketing company. We are not a lender and we are not financial advisers.
Our services
We introduce people to an FCA-authorised equity release adviser who can give advice on, or arrange, equity release products.
We do not give financial advice and we do not recommend any product. Any regulated advice or recommendation comes from the authorised adviser you are introduced to.
Our service is free for you to use. The adviser firm pays us a fee for introductions. The adviser will explain any fees for their advice before you proceed.
Using our website
Access to our website is provided on a temporary basis. We may withdraw, suspend or change the website without notice. We are not liable if the website is unavailable for any reason.
You are responsible for arranging your own access to the website, and for making sure anyone using it through your internet connection knows about these Terms.
Intellectual property
All content on this website, including text, branding, layout and design, is owned by or licensed to K&E Partners unless stated otherwise.
You may print or download extracts for your own personal, non-commercial use. You may not copy, share or change any content without our written permission.
Limits of our service
Our role is limited to providing general information and passing your enquiry to an appropriate FCA-authorised adviser.
All lending decisions are made by the lender and depend on status, eligibility and their criteria. We cannot guarantee that you will be offered an equity release product.
Reliance on information
Content on this website is general information only and is not financial advice.
We take reasonable care to keep content accurate and up to date, but we cannot guarantee it will always be complete or current.
Liability
To the fullest extent permitted by law, K&E Partners excludes all conditions, warranties and representations that might otherwise apply.
We are not liable for any loss or damage arising from your use of this website or reliance on its content, including indirect or consequential losses.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.
Communications
When you submit an enquiry, you agree that we and the adviser firm we introduce you to may contact you by telephone, SMS, email or post about your enquiry.
Complaints
We aim to provide a high standard of service. If you wish to complain, please contact:
Complaints
K&E Partners
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
Email: info@kandepartners.co.uk
We will acknowledge and look into your complaint promptly. Complaints about advice or a product should be made to the adviser firm or lender concerned.
Full details are in our Complaints Procedure.
Viruses, security and misuse
You must not misuse our website by knowingly introducing viruses or malware, or by trying to gain unauthorised access to our systems.
We accept no liability for loss or damage caused by viruses or other harmful material that may affect your device through use of our website.
Third-party links
Our website may contain links to other websites. These are provided for convenience only. We have no control over those sites and accept no responsibility for them.
Applicable law
These Terms are governed by the laws of England and Wales (or Scots law if you live in Scotland). Any disputes will be subject to the exclusive jurisdiction of the courts of that jurisdiction.
Changes to these Terms
We may update these Terms at any time by changing this page. Changes take effect once published.
Contact us
If you have any questions about these Terms, email us at info@kandepartners.co.uk.
See also our Privacy Policy and Cookie Policy.